Opulence Lite – Terms of Service
Effective Date: The date you complete your Opulence Lite registration (the “Effective Date”).
These Terms of Service (“Terms”) govern your access to and use of the Opulence Lite concierge services (the “Services”) provided by Opulence Lifestyle Management, Inc. (“Opulence,” “we,” “our,” or “us”). By enrolling in, accessing, or using Opulence Lite, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
1. Scope of Services
1.1 Opulence Lite is a membership-based concierge service that provides Clients with access to a wide range of personal, travel, dining, event, and lifestyle coordination services.
1.2 The Services are provided on a best-efforts basis only, are subject to availability, and may vary depending on geographic location, timing, and third-party provider limitations.
1.3 No request is guaranteed to be fulfilled. Opulence reserves the right, in its sole discretion, to decline, delay, modify, or discontinue any request.
1.4 Opulence does not provide legal, financial, tax, medical, safety, or other professional advice. Any recommendations or assistance provided are for convenience purposes only, and you remain solely responsible for evaluating the suitability and risks of any service, activity, or experience.
2. Membership and Fees
2.1 Membership in Opulence Lite is non-transferable and available only to the registered Client.
2.2 Membership fees are billed on a recurring monthly basis unless otherwise agreed in writing.
2.3 All fees are non-refundable, except as required by applicable law.
2A. Credit Card Processing Fees
2A.1 All membership fees and charges processed by credit card may be subject to applicable processing fees, which are the responsibility of the Client.
2A.2 Such fees, if any, will be disclosed at the time of payment and are non-refundable.
2B. Auto-Renewal
2B.1 Opulence Lite memberships are contracted on a twelve (12) month basis beginning on the Effective Date.
2B.2 Unless cancelled in accordance with this Section, memberships will automatically renew for successive twelve (12) month periods.
2B.3 To avoid renewal, the Client must provide written notice of cancellation at least fourteen (14) days prior to the next renewal date, which corresponds to the Client’s original registration date.
2B.4 By enrolling in Opulence Lite, the Client authorizes Opulence to charge recurring annual membership fees to the designated payment method unless and until the membership is cancelled in accordance with these Terms.
2C. Payment Authorization & Incidentals
2C.1 You authorize Opulence to charge your designated payment method for membership fees and for any approved charges, deposits, penalties, incidentals, or costs required to fulfill your requests, including those imposed by Third-Party Providers.
2C.2 Certain services may require advance deposits, pre-authorizations, or holds. Opulence is not responsible for vendor-imposed cancellation penalties, no-show fees, or last-minute changes.
3. Third-Party Providers
3.1 Many Services are fulfilled by independent third-party vendors, suppliers, and service providers (“Third-Party Providers”).
3.2 Opulence acts solely as a facilitator and is not responsible for the acts, omissions, errors, negligence, pricing, availability, or performance of any Third-Party Provider.
3.3 All arrangements with Third-Party Providers are made directly between you and the provider. You agree to comply with all terms, conditions, policies, and rules imposed by such providers.
4. Limitation of Liability
4.1 To the maximum extent permitted by law, Opulence shall not be liable for any damages, losses, claims, liabilities, or expenses, including consequential, incidental, special, exemplary, or punitive damages, arising out of or relating to:
(a) your use of or inability to use the Services;
(b) the acts or omissions of any Third-Party Provider;
(c) delays, cancellations, or service failures; or
(d) events beyond Opulence’s reasonable control.
4.2 You acknowledge that Opulence is not a common carrier, insurer, guarantor, fiduciary, or safety provider, and does not guarantee outcomes, experiences, or results.
4.3 In no event shall Opulence’s total liability exceed the membership fees paid by you to Opulence during the six (6) months preceding the claim.
5. Client Responsibilities
5.1 You agree to provide accurate, complete, and current information when submitting requests.
5.2 You are responsible for all charges, fees, deposits, penalties, and expenses incurred through the Services, whether billed by Opulence or directly by Third-Party Providers.
5.3 You agree not to misuse, abuse, or exploit the Services or engage in conduct that is unlawful, abusive, threatening, unreasonable, or disruptive to Opulence personnel or vendors.
6. Communication Consent
6.1 By becoming a Client, you consent to be contacted by Opulence via phone, SMS/iMessage, email, or other electronic means for purposes related to fulfilling requests, managing your membership, and providing service updates.
6.2 Standard carrier and messaging rates may apply.
7. Intellectual Property
7.1 All content, materials, branding, software, processes, and technology associated with Opulence Lite are the exclusive property of Opulence.
7.2 Nothing in these Terms grants you any ownership or license rights in Opulence intellectual property.
8. Indemnification
You agree to indemnify, defend, and hold harmless Opulence, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, violation of these Terms, or interactions with Third-Party Providers.
9. Termination
9.1 Opulence may suspend or terminate your membership at any time, with or without cause and with or without notice.
9.2 You may cancel your membership by providing written notice to Opulence in accordance with your billing cycle and Section 2B.
9.3 Upon termination, all outstanding payment obligations and applicable provisions of these Terms shall survive.
10. Force Majeure
Opulence shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, system outages, transportation disruptions, or vendor shutdowns.
11. Governing Law and Venue
These Terms shall be governed by and construed under the laws of the State of New York, without regard to conflict of laws principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.
12. No Agency or Partnership
Nothing in these Terms creates a partnership, joint venture, fiduciary, employment, or agency relationship between you and Opulence.
13. Privacy
Your use of the Services is subject to Opulence’s Privacy Policy, which governs how personal information is collected, used, stored, and shared. The Privacy Policy is available on our website at www.joinopulence.com, and is incorporated into these Terms by reference.
14. Miscellaneous
14.1 Entire Agreement. These Terms constitute the entire agreement between you and Opulence regarding Opulence Lite.
14.2 Severability. If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.
14.3 Waiver. Failure to enforce any provision shall not constitute a waiver.
14.4 Amendments. Opulence may modify these Terms at any time by providing notice via email or website posting. Continued use of the Services constitutes acceptance of the revised Terms.